Privacy Policy

1. About this policy

Larkivo (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at larkivo.com. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following types of information:

• •Search queries — the text you enter in search, used to provide venue, playground, list, and planner recommendations.
• •Account and profile data — email, display name, role flags, consent settings, preferences, saved searches, lists, planners, reviews, reports, and owner claim details where you use those features.
• •Favourites and visit data — places you save, hide, dislike, mark visited, or add to lists and planners.
• •Location data — precise location is used only transiently for nearby search when you request it. Saved locations should be coarse, such as suburb or area.
• •Usage data — page views, action clicks, session information, broad search context, and privacy-safe analytics used to improve the service.
• •Contact information — if you contact us, claim a venue, subscribe, report content, appeal a decision, or request support, we collect the information needed to respond.

3. How we use your information

• •To provide venue, playground, list, planner, and personalized recommendation features
• •To improve our search algorithm and product
• •To respond to your enquiries
• •To send service-related communications (if you have an account)
• •To support billing, refunds, reports, appeals, owner verification, abuse prevention, and legal obligations

We do not sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies to operate the website and collect analytics. These include:

• •Essential cookies — required for the site to function (e.g. signed-out favourites storage).
• •Analytics cookies — used to understand how visitors use the site (e.g. page views, session duration).

You can disable cookies in your browser settings, though some features may not work correctly.

5. Third-party services

Larkivo may link to third-party booking platforms, venue websites, map providers, menu providers, payment providers, and other services. We are not responsible for the privacy practices of these services. Please review their privacy policies before providing personal information.

Venue and playground photos may come from approved hosted uploads, owner uploads, user uploads, verification flows, or third-party photo providers where permitted and attributed.

6. Data security

We take reasonable steps to protect your information from unauthorised access, disclosure, or loss. However, no internet transmission is 100% secure. You use the service at your own risk.

7. Your rights

Under Australian privacy law, you have the right to:

• •Request access to personal information we hold about you
• •Request correction of inaccurate information
• •Request deletion of your personal information
• •Complain about a breach of the APPs to the OAIC

To exercise these rights, contact us at privacy@larkivo.com.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of Larkivo after changes constitutes acceptance of the updated policy.

9. Contact us

For privacy-related enquiries, contact: privacy@larkivo.com